Adventures in Discharge
Patient Flow Capacity Suitegives hospital systems a real-time view of every location and department, with predictive data layered on top. The goal was simple. Help hospitals see where patients get stuck and fix it.
RESEARCH
Interviews pointed to one clear problem. Discharge. Patients were piling up not because of capacity, but because delays were invisible. Staff needed a way to see the bottlenecks and act on them fast.
PLANNING
Three questions drove every planning decision. What do they actually need to see? Where do they need to see it? And when? Getting those right is what separates useful from noise.
WORKFLOW
With user needs locked in, we mapped out how everything connected. This was the step where research became structure.
WIREFRAME
Wireframing is where gaps show up. We found several in the existing framework, fixed them, and kept patient needs front and center the whole time.
PROTOTYPE
The prototype brought it all together. Real flows, real interactions, ready for testing.
OUTCOMES
The work moved the needle in the places that mattered most. Discharge speed increased 36% by giving staff a clear picture of where patients were waiting. Nurses and care coordinators reported an 80-point jump in confidence scores. And better visibility meant better prioritization, so the right patients got the right attention at the right time.